SIP Print Performance Manager for Call Quality Assurance
Easily Score, Tag and Set Goals Online
The SIP Print Performance Manager is the smarter call for call centers and enterprises that demand measurable results from a call scoring and call quality assurance tool. With call scoring, tagging, and goal setting, call recordings can optimize sales, customer service, and overall telephone performance.
Improve Phone Performance
Call scoring provides valuable insight into phone performance and compliance metrics. Customizable call scorecards, searchable call tagging, social-media-inspired call commenting, give sales and customer service managers the ability to coach from actual customer calls. Monitoring and in-depth reporting ensures quality assurance, improve call outcomes, and increase sales.
Features and Benefits
The dashboard and downloadable data provide 30+ reports for easy analysis and enhanced reporting by groups, users, or time, for in-depth review of critical data.
- Call Tagging and Call Commenting: Use tags to create call metadata for categorizing calls. Develop skills by attaching comments to calls.
- Custom Call Scorecards: Score, rank, and measure any element of the call.
- Goals and Alerts: Set custom goals to monitor and improve performance. Instant notifications with SMS or email alerts.
- Google Analytics: Customer conversations are automatically added to your CRM’s customer call log.
Smarter Call Recording
Use call recordings to provide critical feedback on performance and call quality with call scoring, tagging, and commenting.
Smarter Performance Analytics
Set quality assurance goals and Scorecards for call analytics. 30+ report for detailed insight and better decisions.
Smarter Sales Optimization
Goal notifications alert you when performance dips or excels. Train and coach from actual customer calls.