Ensure Quality Agent Performance with Screen Capture
SIP Print Screen Capture is a powerful call center management tool that captures and records a screen shot of your agents desktop for call quality management and auditing purposes. Our highly affordable, scalable, and efficient solution can monitor multiple agents in real-time. The cross-platform screen capture application allows supervisors to take control of their agents PC during a call, share clipboard content and convert recordings for playback.
Windows 7, Vista, XP
Screen Recording Server-
Windows Server 2008 R2, Server 2008, Server 2003 (32 and 64 bit)
Citrix XenServer, VMWare ESX, Microsoft Hyper-V
Citrix XenApp, Citrix XenDesktop, Microsoft Terminal Services
Wyse terminals, Pano boxes