Workforce Management Simplified

Discover HD Optimized Workforce Management

SIP Print’s workforce management solution delivers a robust web-based multi-tenant planning tool that securely automates forecasting, identifies fluctuations in calling patterns and provides uniform shift scheduling and editing satisfying both customers and personnel. SIP Print HD Workforce Management delivers ROI with a modern, more intricate approach to planning technologies; forecasting, appointment booking, scheduling, shift trading, adherence, call routing, punch clock and analytics.

Key Features:

• Drop and Drag Schedule Editing
• Super-Capacity Planning
  Reallocation of resources increases customer loyalty and agent productivity
• Rich State Adherence
  Agent break flexibility
• Proactive Shift Trading
  Solicit and approve trade in seconds
• Uniform Scheduling
  Blend flexed and blended schedules efficiently
• Integrated Availability Management
  Forecast, request and approve schedule changes
• Business Analytics
  Powerful interactive reporting
• Universal Platform Support & Networking
  Interoperable with any VoIP or UC Solution
• Lower Cost of Ownership